Terms and Conditions
# Terms & Conditions
Effective date: September 14, 2026
These Terms & Conditions govern all services provided by Car Spa Pro, including in-shop and mobile detailing, paint correction, ceramic coatings, paint protection film, paintless dent repair, and related vehicle-care services.
By booking, approving, or allowing us to begin work, you agree to these Terms & Conditions and our Liability and Service Disclaimer.
## Estimates and Pricing
Quotes are based on the information, photographs, and vehicle condition provided at the time of inquiry. Final pricing may change if the vehicle’s actual condition, size, contamination level, damage, pet hair, stains, odours, or requested work differs from the original description.
Any additional work or price change will be discussed with you before we proceed whenever reasonably possible.
## Appointments and Cancellations
Appointments are subject to availability and are confirmed only after booking confirmation from Car Spa Pro.
Please provide at least 24 hours’ notice to cancel or reschedule an appointment. A CAD $40 cancellation fee may apply to appointments cancelled or rescheduled with less than 24 hours’ notice, as well as missed appointments.
Customers with repeated late cancellations or missed appointments may be required to pay a deposit before a future booking is confirmed.
## Payments
Payment is due when the service is completed unless another arrangement has been confirmed in writing.
We accept cash, e-transfer, and credit card payments. A processing fee may apply to credit card payments. Deposits, where required, may be non-refundable if an appointment is cancelled without sufficient notice.
## Vehicle Condition and Personal Belongings
Customers must remove valuables, money, important documents, medications, electronics, weapons, and personal belongings before service.
Gloveboxes, consoles, trunks, storage compartments, and areas containing personal belongings may not be cleaned unless emptied and accessible.
Customers must disclose known damage, fragile materials, loose parts, aftermarket accessories, electrical concerns, recent repairs, repainted panels, wraps, paint protection film, and other conditions that may require special care.
## Service Results
We use professional products, equipment, and techniques. However, no detailing, polishing, odour-removal, dent-repair, touch-up, or cosmetic-restoration service can guarantee that every defect, stain, odour, scratch, dent, chip, or imperfection will be fully removed.
Results depend on the vehicle’s age, condition, materials, history, previous repairs, paint thickness, contamination, and the severity of the issue. We may limit or stop treatment if continuing work could reasonably cause damage.
## Mobile Services
For mobile appointments, customers must provide safe, legal, and adequate access to the vehicle and working area. Depending on the service, access to electricity, water, and suitable weather conditions may be required.
The customer is responsible for obtaining permission from the property owner, landlord, condominium, workplace, or parking management where necessary.
Car Spa Pro may reschedule or stop work if weather, safety, access, space, or site conditions are unsuitable.
## Vehicle Operation
You authorize Car Spa Pro personnel to access, start, reposition, or briefly operate your vehicle when reasonably necessary to complete the service or move the vehicle safely within the service location.
## Liability
Our full Liability and Service Disclaimer is available at:
[https://detailingcarspa.com/liability-statement](https://detailingcarspa.com/liability-statement)
Car Spa Pro is responsible for direct physical damage only where it is proven to have been caused by our negligence or intentional misconduct. We are not responsible for pre-existing damage, normal deterioration, mechanical or electrical failures unrelated to our work, hidden defects, or circumstances outside our reasonable control.
## Photos and Marketing
We may photograph or record vehicles before, during, and after service to document vehicle condition and completed work. We may use non-identifying photos or videos of vehicles for portfolio, website, social media, advertising, and training purposes unless you notify us in writing before the service begins.
## Customer Concerns
Customers should inspect their vehicle when service is completed. Any concern about possible service-related damage or incomplete work should be reported as soon as reasonably possible, preferably within 24 hours, with supporting photographs where available.
Car Spa Pro must be given a reasonable opportunity to inspect and, where appropriate, address the concern before repairs or corrective work are arranged through another provider.
## SMS and Email Communications
By providing your contact information and selecting the relevant consent option, you agree to receive service-related communications from Car Spa Pro. Marketing messages are sent only with your separate consent.
You may opt out of SMS messages by replying STOP, request help by replying HELP, and unsubscribe from promotional emails through the unsubscribe link.
## Governing Law
These Terms & Conditions are governed by the laws of Alberta and the applicable laws of Canada.
## Contact Us
Car Spa Pro
3627 15A Street SE
Calgary, Alberta T2G 3N5
Phone: 825-462-9805
Email: moc.apsracgniliated%40ofni
Website: detailingcarspa.com